Related to the letter of Mr. Yohanes D.W. entitled Disappointed by CIMB’s Credit Card Customer Service published in Tempo’s December 18-24, 2018 edition, we herewith extend our apologies for the inconvenience experienced by Mr. Yohanes.
As a follow-up to the complaint, we have contacted Mr. Yohanes to explain the problem that has occurred.
Deddy T. Hasibuan
Media Relations Group Head
Bank DBS’s Reply
IN response to the letter of Mr. Joseph T. Indarto published in this section of the October 9-15, 2018 edition, we would like to inform that the transaction he meant had already been directly billed in the rupiah currency value. However, we also g...