Semarang State University's Refutes
Semarang State University refutes the information in Tempo's article, while Bank UOB Indonesia writes a response to its customer's complain.
IN connection with the article of Tempo of the May 17-23 edition, we herewith convey the following responses and refutations.
- The article titled A Forbidden Meeting at the Rectorate Building is tendentious and contains errors that damage the personal reputation of Prof Dr Fathur Rokhman and the institutional standing of Semarang State University (Unnes). No illicit gathering was ever held as written in the title of the Tempo magazine report. All guests visiting Unnes are served according to the standard operational procedure of the university’s protocol.
- The allegation of plagiarism against Unnes Rector Prof Dr Fathur Rokhman has been made for the umpteenth time and has been proven untrue. Both Gadjah Mada University (UGM) and the Inspectorate-General of the Education and Culture Ministry have conducted thorough examinations and they have stated that the plagiarism allegation is unproven.
- Based on the letter of the UGM Rector No. 1720/UN1.P/SET-R//HK/2020 dated April 2, 2020, the plagiarism allegation against Fathur Rokhman is declared unproven. The fact was further strengthened in the letter of the UGM Rector No. 2555/UN1.P/SET-R/HK/2020 dated May 18, 2020. UGM examination results show that the plagiarism allegation is unproven so that the case is already clear and final.
- The Unnes Rector has received a copy of the audit result report of the Inspectorate-General of the Education and Culture Ministry No. 8020/G.GE/RHS/WS/2020 dated October 27, 2020 signed by the Ministry’s Inspector-General Dr Chatarina Muliana, basically stating that the plagiarism allegation is unproven. This report supports the letter of the UGM Rector that the alleged plagiarism by the Unnes Rector is unproven.
- The Tempo article is tendentious because it has applied framing to lead the opinion of readers to the conclusion that is opposed to the legal fact. The use of anonymous resource persons indicates that the reporting is not transparent because it makes readers uninformed of the identities and interests of the resource persons.
Muhammad Burhanudin, S.S., M.A
Head of Technical Executive Unit of the Public Relations Center, Semarang State University
Thank you for your response. The information you convey has been published in the article. We have also interviewed and included the response of Semarang State University Rector Fathur Rokhman—Ed.
IN response to the disappointment of Bapak Raditya Syahbana at the misuse of his credit card, we herewith convey an explanation below.
- The online credit card transactions of Bapak Raditya through 3D Secure, SMS OTP (one time password) or SMS Alert will be sent to the cell phone number of the customer recorded in the bank’s system.
- Based on an investigation, the credit card transactions of Bapak Raditya were those of 3D Secure with the OTP code that were successfully sent to the phone number as recorded in the system of Bank UOB Indonesia. The process of authentication for the online transactions succeeded as shown by the response “Auth Success” (OTP code was entered or input correctly).
- As related to the transactions, Bank UOB Indonesia has strived to help the process of chargeback to the Master Card, but the chargeback process is fully under the authority of the Master Card. Based on the confirmation we have obtained from the Master Card, the chargeback process we have requested did not succeed so that the transactions become the responsibility of the credit card holder.
- Bank UOB Indonesia has never disseminated customers’ data and/or authorized any other party to request data/PIN and the OTP code/CVV (card verification value) payment code for whatever reasons by phone (as if using the official number of UOB), sending letters/electronic mail or even paying direct visits.
- Bank UOB Indonesia has offered a solution to the settlement of the total claim of the credit card.
Customer Experience and Advocacy Head, Bank UOB Indonesia