Cabs and Consumer Satisfaction

Adiwijaya immediately received a notification of due payment on his cellular phone as soon as he got off the black Toyota Avanza he had just driven in. The app-based taxi company Uber also sent a copy of the Rp80,000 bill to his e-mail for a trip from Setiabudi, South Jakarta, to Serpong, South Tangerang. "Not bad. With the toll fare, it was less than 100,000 (rupiah)," said Adiwijaya last week.

Even though the transportation ministry, his place of work, is engaged in polemics regarding the American app-based company, Adiwijaya said that he and some of his co-workers continue to use Uber's services. "Some regulations do need to be improved, but not many vehicles are as inexpensive and as comfortable," said 30-year-old Adiwijaya.

March 22, 2016