AT the end of March 1998 Aandito Birowo departed for Mecca to fulfill his haj obligations with his mother. Using the plus-package pilgrimage scheme, the Semarang-born man intentionally chose PT TU to arrange his itinerary because he felt that the haj travel agency had a good reputation. At the initial stage, everything proceeded smoothly. But once he completed all the haj rituals, he received shocking news: PT TU was unable to guarantee his retur