A FULL 24 hours after a unilateral cancellation of flights by Lion Mentari Airlines on February 12, hundreds of passengers were still standing in line at the Terminal 3, Soekarno-Hatta Airport shopping complex, Tangerang, waiting for refunds. Some of those waiting were actually stranded by previously delayed flights.

Passengers were angry because the Lion Air terminal staff were nowhere to be seen. Djoko Murjatmodjo, Director of Operations and S