IT was a brilliant idea: making it easy for customers to pay electricity bills. No need to stand in line for ages at PLN counters. Just go to the closest ATM, select menu for electricity bill payment. That’s it.

PT Sarana Yukti Bandhana was the first to make the online system a reality. The State Electricity Company (PLN) appointed Sarana as its partner. The system was named Flexible and Automatic Electricity Bill Payment (PraQtis) and was im