THE administration cost for paying monthly electricity bills using an online system is a hot topic of people’s conversation. Although the amount is not too high—Rp1,500-Rp5,000—the charge is still a burden to the customer, especially when multiplied by the number of PLN customers of around 40 million.

Murtaqi Syamsuddin, PLN Director for Java, Madura, and Bali, explained this administration cost to Tempo, on Thursday three weeks ago, at PL