LAST April, Liana Sutrisno was shocked to discover that her phone bill had rocketed to Rp1.8 million, over 20 times the usual monthly bill of Rp80,000. Liana, a housewife residing in Duri Kosambi, Cengkareng, West Java, found out about the bill from her eldest son, Heru. "Ma, why is our telephone bill so expensive, it must be a mistake," Heru told Liana, after attempting to pay the bill through an ATM machine.

Liana's husband, Sutrisno, compl