Disappointed with BNI’s Housing Loan

IN 2010, I took out a 20-year housing loan (KPR) for a home in the Simprug Diporis residential complex in Tangerang, Banten, through Bank BNI. Payments went smoothly from 2010-2016. I intended to refinance my housing loan in early 2016, but experienced difficulties. It turned out, six years after the loan was taken, the house title was still unavailable.

It looks like BNI is shifting the blame onto the dev