I have been a CardPlus account holder at BNI since 1992. Up until 1999, the service was satisfactory but since the liquidation of a number of banks, transactions fees at BNI have increased. In fact, a fee is charged on the transferral of funds between BNI’s Jakarta branches.

As a CardPlus account holder, I should be sent monthly statements but since April this year I have not received one. Since my office is located outside Jakarta, I cou