Disappointed with PLN

I have been treated extremely unfairly by state electricity firm PLN despite having been a loyal customer of the company’s branch in Banten, Teluk Naga, with ID number 546500826102.

Without prior warning on August 8, a Monday, PLN staff came to my house to officially cut the electricity while my wife and I were at work. PLN said this occurred because we had been late in our payments for the past two months (July and Augu