ON March 3, my younger brother bought tickets for the trips on April 8 (Jakarta-Bandung) and April 12 (Bandung-Jakarta). However, due to the coronavirus outbreak and the government’s appeal that residents limit outdoor activities and those that involve many people, the wedding party was called off. Then we also canceled our plan to go to Bandung and tried to cancel the ticket purchase online via the KAI Access application. Kereta Api I