The next day my order was unilaterally canceled by the seller and I got a notification for the cancellation. I could not log in again because my account was frozen by the Shopee management.

After I contacted the call center I was asked to wait and on July 9, 2020, my account was reactivated. The refund that should have entered Shopee pay totaling Rp1.7 million turned out to have been used by a third party. The call center obtained information th