The Covid-19 outbreak at end of February-early of March has caused the cancellation of the flights. Later I requested a refund through AVA on AirAsia’s website on March 22 under the case number 44713093.

After waiting for quite a long time, on May 19 I received AirAsia’s email that my report was being processed. The same was true of the report status in my account on the web of AirAsia. The email message was as follows: “We hav