ON February 21, I visited Green Pramuka Square (GPS) Mall in Central Jakarta. I went there for various purposes, such as having lunch, buying medical items, making ATM transactions, and shopping for groceries.

I arrived at the mall at around 11:28am and headed to the customer service (CS) desk to borrow a wheelchair. I had undergone surgery on my pelvic bone three weeks earlier, and was still in recovery, requiring the use of a wheelchair to cov