I’ve been using Continental Airlines twice a year on the Denpasar-Guam-Honolulu-San Francisco route. I’ve been routinely using this flight for eight years, and was awarded a One Pass membership, numbered SP. 641018.

In 1998, when I was about to go from San Francisco to Bali, I lost my ticket, numbered 596 2417 973 314/4 and bought from the Anta Express Bali travel agent. I immediately reported this to the local Continental office. I w