The Jakarta City Administration signed an MoU with the Presidential Working Unit for the Supervision and Management of Development (UKP4) to adopt a new website that would accommodate complaints from Jakartans. Developed by the UKP4, the website, LAPOR!, offers an online public discussion forum to improve public services.

LAPOR! accommodates people's complaints by directing them straight to the officials involved," UKP4 director Kuntoro Mangkusubrot