One-window Transactions

A 3x5-meter room on the second floor of Pertamina's main building looks no different than the other rooms. A computer and printer sits on a desk in the middle of this room, which is used about 10 times a month.

Nevertheless, this small office is the home of the Integrated Supply Chain or ISC, which plays an important role in the oil business at this state-owned company. Daniel Purba, a deputy director at Pertamina who heads the division, said tha

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