Excess Baggage

On January 3, I came back from the Netherlands on a KLM flight. Due to excess baggage, one of my suitcases was later transported on KLM's cargo service on January 4, for an exceptionally high fee. However, due to my hectic schedule, I could only collect the suitcase on January 8. Through a manual and time-consuming procedure, due to lack of information—in addition to illegal charges and scalper's (illegal touts—Ed.) assistance—the

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