Garuda’s Primitive Way
Monday, July 22, 2019
Garuda Indonesia reported a customer who uploaded a complaint about the service provided by the state-owned airline to social media. This is far from modern management.
arsip tempo : 173057134121.
A MODERN company should make use of criticism from customers to improve its service. But Garuda Indonesia did not follow this fundamental management practice when it filed a police report about a passenger who uploaded a video to social media. This was ironic because Garuda is a state-owned enterprise and public company.
Rius Vernandes, a business class Garuda Indonesia passenger on a flight from Sydney to Jakarta was the subject of the pol
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