Digital Service Innovations, Big Banks’ Way to Dominate Market

The four big banks that dominate the Indonesian banking market are backed by strong capital and major innovations. Small banks will have an even smaller piece of the pie.

Retno Sulistyowati

May 6, 2024

AS a Generation Z person, 20-year-old Akmal enjoys the Livin’ by Mandiri digital service provided by Bank Mandiri (Persero) Tbk. Aside from making transactions or checking the money transferred by his parents, Akmal also uses the digital banking application to try a new experience: investing.

Livin’ allowed Akmal to buy government bonds ORI025T3 in February. “Now I am waiting for the coupon,” said the geophysics stud

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