I’ve had a Citibank credit card for 10 years. Three months ago when I was in New Jersey, USA, my credit card was damaged. I reported this to Citiphone in Jakarta, and a Citiphone officer promised me a replacement. However, having waited for two and a half months, the promise was never fulfilled. I even got a response that the credit card could not be sent to the US according to my request, but only to my address in Jakarta. Even so, up unti