July 14, 2015 edition
More Letters articles in other editions
July 10, 2015 edition
BRI Customer's Complaint
ON June 2, 2015, I decided to take Rp400,000 out of my BRI savings account from an automatic teller machine (ATM) at the bank's Mamuju branch in West Sulawesi. The money was not dispensed, yet my balance was reduced. The next day, I reported it to the branch in question. After asking for my data, the staff forwarded my report to the bank's central office in Jakarta. I was told to wait a maximum of 10 working days to have the money returned to my account.
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July 7, 2015 edition
June 30, 2015 edition
KPK Selection Committee Chair's Clarification
Thank you for publishing my interview in last week's Tempo edition of June 22-28, 2015, under the headline "We want the KPK to Regain its Authority". It was most unfortunate that confusion and misinterpretation was caused by the redaction of the interview. This was embodied in the statement:
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June 23, 2015 edition
Citibank's Response
IN response to Bapak Anhar Sulaiman's letter published in Tempo's June 8th edition, we would like to inform the public that we have resolved the issue of the complaint. If there is still anything further that Bapak Anhar would like to convey to us, please contact our Citiphone 24 Hour Services at 62-21-252 9999 or 69999 or through our website at citibank.co.id. We are ready to assist you with pleasure.
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June 16, 2015 edition
Failed Bank Mandiri Transaction
On May 18 and 21, I attempted to use Bank Mandiri's internet banking to transfer money between my accounts. The transfer was very important. I needed to have enough money in my account to pay for giro notes that were about to fall due. But the transfer kept failing. "Transaction Could Not Be Processed, Account in Use by Other Teller," the message said.
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June 9, 2015 edition